Job Summary:

Lead and support assigned projects, programs, and initiatives of medium to high complexity applying project management expertise to support the company and group’s strategy. Manage assigned projects through the various stages of the project lifecycle, from concept to implementation to project measurement and closure. This includes developing SOW, business proposals, functional requirements, project plan w/milestones, financials, and implementation plan. Provide management and guidance toward successful collaboration with multi-functional groups and direct project team responsible for implementation of iQor’s strategies. Work with clients / customers to deliver client requested projects and iQor projects.

Responsibilities:

· Accountable for overall project success - including cost, schedule, quality, and scope management.

· Define concise goals and objectives within a project framework.

· Develops and owns project plan, establishing a road map with clear dates and clear deliverables.

· Ensure all project requirements and/or objectives are correctly gathered, understood, and properly translated for execution.

· Define and recognize project Key Performance Indicators and manage the work within scope, quality, time, and cost constraints.

· Works with stakeholders to define project road maps and deliverables.

· Conduct project risk reviews and develop appropriate mitigations.

· Forecast project budget and staffing needs.

· Utilize tools to track changes and identify cost impact for review with senior management Manage the overall budget of assigned projects.

· Provide feedback to project team and leaders on concerns with cost.

· Work with business teams to put together quantified business cases with success criteria which will be measured post-project implementation by the team. Determine lessons learned.

· Identify creative ways to implement corrective actions in cost effective manner.

· Identify and prepare proposals that close gaps and mitigate risk.

· Facilitate communication as appropriate to all involved and "manage" the stakeholders. This includes escalating issues to the next level of management.

· Establish and maintain communications with both customer, personnel and senior management as needed.

· Clarifies and communicates project objectives and success criteria.

· Provide regular project updates to project team, relevant departments, stakeholders, project champions, and senior leadership as needed.

· Facilitate communication and education for all interested parties as deemed necessary.

· Responsible for managing cross-divisional / cross-functional / cross-cultural teams.

· Builds and structures integrated teams to ensure maximum performance; provides direction and motivation.

· Mentors and coaches project team members. Gives and receives both written and verbal feedback.

· Accountable for customer satisfaction / relationship both internal and external as deemed relative or necessary to project success.

· Understand and exceed customer (internal or external) needs and expectations.

· Ability to form and lead strong multi-functional teams to achieve company and/or customer objectives.

· Drive the wider team to continuously improve in key operational metrics and the achievement of the project & organizational goals.

· Ensure all sensitive and confidential information is handled appropriately.

· Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.

· Comply and follow all procedures within the company security policy.

May perform other duties and responsibilities as assigned.

Skills Requirements:

· Minimum of 3-5 years prior experience in project management in an applicable discipline. Experience with IT application development or infrastructure projects preferred.

· PMP or equivalent certification preferred. Six Sigma and ITIL certifications also considered.

Or an equivalent combination of education, experience and / or training.

· Experience with both Agile and Waterfall Project Methodologies and the knowledge of how to apply to a given project.

· Ability to form and lead strong multi-functional teams to achieve company and customer (internal or external) objectives.

· Organize verbal and written ideas clearly and use an appropriate business style.

· Ability to effectively present information to management and/or customer personnel.

· Ability to respond in a timely fashion to common inquiries or complaints.

· Demonstrate ability to build and leverage partnerships, implement change, and manage projects.

· Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

Proficiency in using Project Management Systems

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Computer Science, Information Systems or computer related discipline required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

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