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Call Center Agent-Tupelo

Posting Date: Nov 24, 2020

Location: Tupelo, MS, US

Company: iQor

Req ID: 22023 

Additional Work Locations: Tupelo  

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started! 

Summary

Do you have a passion for customer service?  iQor is seeking FULL-TIME & PART-TIME* service-oriented individuals to join our team of Customer Care Agents in Tupelo, MS (Office-Based)! 

Are you focused/organized, loves technology, and helping others? 

Be a hero for our customers by saving their day! 

Responsibilities

· Provide a world-class customer service experience for our customers by answering questions & diffusing frustrations. 

· Build trust with our customers & provide quality results in an efficient manner. 

· Use your advanced technical knowledge to solve technical support for programming & equipment issues. 

· Answer a wide array of questions and provide education on complex issues, self-resolutions & offer value-added services.  

Requirements

· Quickly navigates multiple software programs, windows applications, and search engines. 

· Has top-notch listening skills allowing him/her to understand the issue and troubleshoot resolutions. 

· Is self-motivated with the ability to stay on task and take initiative; must be self-discipline 

· Has the ability to up-sell to promote additional services and products that promote program loyalty. 

· You will be engaged through the use of coaching sessions· Able to use appropriate grammar and tone to provide information and problem resolution to customers. 

· Flexible to work all shifts as required including evenings, weekends, and holidays.  

 *Training is Sunday – Thursday 10:00am to 7:00pm.  Work schedule afterwards is likely to be 3:30pm – midnight with 2 consecutive weekdays off.   

· Pass a pre-employment background check and drug screen. 

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

Ability To:

  • Speak and sit for extended periods of time.
  • Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
  • Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
  • Carry or lift objects up to 10 lbs.
  • Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
  • Occasionally bend, reach, kneel, or twist for minimal periods of time.
     

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.


Nearest Major Market: Tupelo