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Customer Service Representative

Posting Date: Mar 30, 2021

Location: Tucson, AZ, US

Company: iQor

Req ID: 23128 

Additional Work Locations:   

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started! 

Summary

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone.  The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

 

*Work from Home after 6 week onsite training at our call center*

 

We Provide the equipment while you work for us. To be considered for a Work At Home (WAH) position, the following criteria is required*

  • A dedicated workspace that is located within your own residence that is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours.
  • Applicant must be located within 40 miles from an iQor location.
  • Internet: Hardwired Cable or Fiber Optic connection (no wireless, no WI-Fi, and no satellite)
    • Minimum 10 mbps download / Minimum 5 mbps upload speeds
    • The modem must be directly connected to PC or laptop with an Ethernet cable during working hours

Responsibilities

Job Duties:

  • Train Onsite Work from Home
  • Answer incoming calls to assist with scheduling for home warranty repairs
  • Assist with customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner, while actively listening to their concerns.
  • Offer support and solutions to customers in accordance with the company’s customer service policies
  • Other duties as requested

Schedules:

  • Training: 8:00AM - 4:30PM Monday-Friday
  • Production: 12:30PM - 9:00PM Sunday and a TBD weekday off

We offer:

  • $12.50 per hour
  • Paid Training
  • Medical, Dental, & Vision
  • Paid Time Off
  • Career development and advancement opportunities
  • 401(k) plan
  • Fun, Friendly, Open, Team Oriented work atmosphere

Requirements

  • High school diploma or equivalent (may be asked to provide)
  • High speed internet (no wireless, no WI-Fi, and no satellite)
  • At least 6 months of experience in customer service
  • Ability to develop rapport and demonstrate a caring attitude.
  • Excellent data entry and internet navigation skills.
  • Must be detail-oriented.
  • Dynamic interpersonal and judgment skills.
  • Professional demeanor and dependable work ethic.
  • Ability to work in a fast-paced environment and multi-task

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

Ability To:

  • Speak and sit for extended periods of time.
  • Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
  • Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
  • Carry or lift objects up to 10 lbs.
  • Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
  • Occasionally bend, reach, kneel, or twist for minimal periods of time.
     

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.


Nearest Major Market: Tucson