Vice President Business Development - Contact Center

Posting Date: May 30, 2019

Location: St Petersburg, US

Company: iQor

Req ID: 14710 

Additional Work Locations:   

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started! 

Summary

Drives profitable sales growth by locating, developing, defining, negotiating, and closing new business relationships through a consultative sales approach. This individual must be able to successfully lead and influence in a rapidly changing, complex business environment with significant multi-national employee population.

Responsibilities

  • Focuses primarily on iQors Contact Center pillars – Revenue Generation, Omni Channel CX Solutions, Technical Solutions, Analytics Enabled Retention
  • Brings an established rapport with clients within the following fields; Hospitality, Leisure, Travel, Transportation, Healthcare and Consumer Electonics
  • Cultivates new business relationships through a focused and disciplined consultative solution sales methodology and approach with prospective, B2B customers.
  • Qualifies potential new business relationships by thoroughly analyzing industry strategies and trends, understanding clients’ business objectives, and tailoring iQor’s products and services to drive mutual value and alignment.
  • Builds consensus among various stakeholders both externally and internally by navigating organizationally the decision making process to successfully execute the sales strategy by client.
  • Closes new business deals by coordinating requirements developing and negotiating contracts integrating contract requirements with business operations, solution architects and various organizational functions.
  • Continuous education of one’s knowledge by participating in related professional organizations and associations reading relevant industry trade publications maintaining and growing personal networks technology trends, including but not limited to IoT, Connected Home, Virtual Reality, Connected Devices.
  • Strong ethics and professionalism. Protects iQor’s values by keeping information confidential.
  • Accepts ownership for accomplishing new and different challenging requests exploring opportunities to sell across the entire value chain of Service and Support.
  • Manages a focused sales pipeline of industry leading companies that manufacture and or sell technology devices for consumer or commercial use in the United States and across international markets.
  • Maintains and grows a strong network of relationships across assigned sales pipeline from senior level executive engagement through all functional areas of an organization to close new business.
  • Leads the development and Maintenance of client specific sales account strategies and plans that generate compelling event(s) for prospective clients.
  • Performs other duties as assigned.

Requirements

  • 12 or more years of experience.

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to sit and/or remain stationary for extended periods of time. Individual will be required to type and/or operate a computer and other office productivity machinery for extended periods of time. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; transcribing; viewing a computer terminal and/or extensive reading. The person in this position may need to occasionally walk or otherwise traverse, stand, exert up to 10 lbs. of force to push, pull, lift or otherwise move objects, bend, reach, kneel, and/or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.


Nearest Major Market: Tampa