Corporate Trainer II

Posting Date: Jun 8, 2019

Location: Santa Rosa, PH

Company: iQor

Req ID: 10715 

Additional Work Locations:     

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started! 

Summary

Plans, designs, organizes, conducts and evaluates managerial, supervisory, and staff training programs.  Provides employees with effective organizational development solutions to support strategic initiatives identified in collaboration with the organization’s functional management team.  Assesses the effectiveness of training solutions.

Responsibilities

  • Identifies training needs within the organization.
  • Identifies critical skills associated with each functional or unit managerial position.
  • Identifies specific voids in training.
  • Recommends effective training solutions.
  • Creates and implements effective evaluation tools to measure effectiveness of training.
  • Delivers classroom training.
  • Develops and maintains a core curriculum of supervisory training.
  • Partners and involves organizational leadership in the facilitation of curriculum.
  • Effectively uses adult learning principles to maximize effectiveness of training.
  • Continues to develop and demonstrate effective instructor competencies.
  • Relates course material to actual on the job tasks and ensure development of these competencies.  Provides coaching and follow up to all learning events.
  • Relates course material to actual on the job tasks and ensures development of these competencies.
  • Follows all ISO and department procedures. Provides organizational development solutions.
  • Assesses organizational effectiveness and develop improvement plans.
  • Demonstrates business insight and provide solutions in response to individual and team needs.
  • Provides team development support to functional and unit teams.
  • Creates functional or work cell specific orientation plans, in conjunction with leadership, which support new employees in the business.  Produces and maintains training records.
  • Inputs appropriate data into training records.  These records should include but not be limited to, documentation of actual training, tests scores, certification and recertification processes etc.
  • Maintains training records in training database with 100percent accuracy.
  • Completes all administrative functions relating to training classes.
  • Follows established administrative procedures.
  • Program development.
  • Sets up and maintains a leadership development program for employees in lower level positions to strengthen existing skill or develop potential.
  • Formulates learning objectives.
  • Selects or develops instructional methods, training aids, manuals and other materials.
  • Develops lesson plans and instructor notes to meet needs of learners.
  • Designs handouts and class materials to support training.
  • Researches and reviews external training programs and materials to provide the best solution.
  • Evaluates training solutions.
  • Attends support Staff Team meetings. Completes assigned tasks on time and in a quality manner.
  • Performs other duties as assigned.

Requirements

  • 2-4 years of experience in a Training capacity.
  • Outstanding performance and attendance history plus a commitment to quality excellence.
  • Demonstrates ability to work successfully in a fast paced environment demanding self-reliance combined with team spirit, people skills, and a well-honed sense of urgency and priorities.
  • Works effectively with all levels of management, clients and frontline employees.
  • Demonstrates ability to be adaptable, resilient, and a change management leader.
  • Demonstrated ownership of job responsibilities and flexibility to ever changing work hours. Detail oriented and possesses strong oral and written communication skills in additional to excellent presentation skills.
  • Previous management/training experience preferred.
  • Previous Technology Experience is preferred.

Education Requirement

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Certified in Voice and Accent training is preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to sit and/or remain stationary for extended periods of time. Individual will be required to type and/or operate a computer and other office productivity machinery for extended periods of time. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; transcribing; viewing a computer terminal and/or extensive reading. The person in this position may need to occasionally walk or otherwise traverse, stand, exert up to 10 lbs. of force to push, pull, lift or otherwise move objects, bend, reach, kneel, and/or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

iQor.com