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Customer Service Agent

Posting Date: Feb 19, 2021

Location: Pompano Beach, FL, US

Company: iQor

Req ID: 22964 

Additional Work Locations:   

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started! 

Summary

We are searching for polite, professional Work at Home Customer Service Agents to represent our clients professionally by providing remarkable service to their customers via phone.  The Customer Service Agent may handle a high volume of inbound calls for an energy provider, assisting with billing, service request, payment arrangements, and potential up sale component.  Customer Service Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response to create a positive experience for each caller.  Agents must have hardwired internet connection (ability to connect to their router directly with an Ethernet cord) and have minimum download speed of 10 mpbs and upload of 5 mpbs. Great working schedules Monday - Friday, closed most major holidays, schedules after training are 11:00 am - 8:00pm.  Pay rate  is $11.50 - $12,  Bilingual (Spanish/English) rate is $13. with opportunity of earning monthly bonuses and quarterly raises.

       Benefits after 45 days!

  • Health, Dental, Vision insurance
  • Tuition Reimbursement
  • Bonus Monthly (Performance based)
  • Raise Potential every three months (Based on performance)
  • 401k
  • Paid Training
  • $$$ Referral Bonus

Responsibilities

  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients products and services.

Requirements

  • One year of customer service experience preferred in a transaction-based environment such as a call center, retail, hospitality, demonstrating ability to be empathetic and compassionate,
  • Must have ability to work independently and in a team environment.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • Physical attendance is key to success and necessary to meet objectives.

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

Ability To:

  • Speak and sit for extended periods of time.
  • Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
  • Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
  • Carry or lift objects up to 10 lbs.
  • Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
  • Occasionally bend, reach, kneel, or twist for minimal periods of time.
     

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.


Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami