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Customer Service Representative

Posting Date: Jul 20, 2021

Location: North Charleston, SC, US

Company: iQor

Req ID: 25084 

Additional Work Locations:   

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started!

Summary

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone.  The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

 

YOUR NEW CAREER AWAITS. 

WORK AT HOME AFTER TRAINING! 

Pay starts at $13/hr plus performance bonuses! 

PERKS 

  • Opportunity for bonuses and raises based upon performance   

  • Full Health benefits after 45 days 

  • Paid time off after 90 days   

  • 401K   

  • Tuition Reimbursement 

  • Career Advancement and Management Training Programs 

Responsibilities

  • Inbound or Outbound calls greeting customers with enthusiasm and confidence. 
  • Understand and strive to meet or exceed contact center metrics while providing excellent customer service. 
  • Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement. 
  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients products and services.

Requirements

  • 6 months customer service environment such as a contact center or retail location. 
  • Reliable, physical attendance is key to success and necessary to meet objectives. 
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

Ability To:

  • Speak and sit for extended periods of time.
  • Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
  • Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
  • Carry or lift objects up to 10 lbs.
  • Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
  • Occasionally bend, reach, kneel, or twist for minimal periods of time.
     

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.


Nearest Major Market: Charleston South Carolina
Nearest Secondary Market: South Carolina