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IT Analyst II

Posting Date: Nov 13, 2020

Location: Noida, UP, IN

Company: iQor

Way to go iQorian! We’re excited you’ve decided to be considered for this new role and one step closer to advancing your career. Please read the information carefully. Should you have any questions please contact your local Recruiting manager.  Let’s get started! 

Summary

Develops, codes, tests, debugs, documents, maintains, modifies and installs programs. 

Responsibilities
  • Handling day to day IVR activity
  • Troubleshooting experience related to Asterisk IVR
  • Client interaction and handling client’s issues.
  • Offers new ideas and suggestions for improvement. Identifies and implements new practices and processes that are “best in field”.
  • Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the organization while maintaining discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to iQor or customer specific.
  • Ability to work effectively under pressure with constantly changing priorities and deadlines.
  • Must be proficient and knowledgeable in all areas related to the IT department functions.
  • Provides offHours 24 x 7 Support as required.
  • Performs other duties as assigned.
Requirements
  • 4 or more years of experience. 
  • Through knowledge of Asterisk PBX, configuration and dial plan.
  • Asterisk Realtime configuration.
  • AMI & AGI programming.
  • Good knowledge of SIP protocol
  • MySQL database with knowledge of query, stored procedures, replication, backup & restore
  • Knowledge of Multi-Asterisk server architecture.
  • Text to Speech and Speech to Text experience is an added advantage.
  • Scripting with Shell, Perl, PHP, C & C++.
Education Requirement
Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Computer Science, Information Systems or computer related discipline required. 
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to sit and/or remain stationary for extended periods of time. Individual will be required to type and/or operate a computer and other office productivity machinery for extended periods of time. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; transcribing; viewing a computer terminal and/or extensive reading. The person in this position may need to occasionally walk or otherwise traverse, stand, exert up to 10 lbs. of force to push, pull, lift or otherwise move objects, bend, reach, kneel, and/or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

iQor.com