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Agent

Posting Date: Feb 24, 2021

Location: Noida, IN

Company: iQor

Way to go iQorian! We’re excited you’ve decided to be considered for this new role and one step closer to advancing your career. Please read the information carefully. Should you have any questions please contact your local Recruiting manager.  Let’s get started! 

Summary

We are searching for polite, professional Call Center Agents to represent our clients professionally by providing remarkable service to their customer via Email. 

Responsibilities
  • Retrieve customer payment detail from online bank, ACH, Lockbox in conjunction with daily deposit of checks. 
  • Focus on solving queries related to Cash Applications and coordinate with the customers. 
  • Research and resolve invoice discrepancies and issues. 
  • Able to manage multiple shared email boxes; Sort and distribute incoming e-mails.  
  • Good understanding of Cash Applications, the process of applying unapplied cash, reconciliation of suspense account in cash application. 
  • Meet department productivity and quality standards.
Requirements
  • 1-3 yeras of Accounts Receivable work experience in CashApplication, O2C, Order to Cash.
  • Knowledge of relevant accounting software (Proficient in Excel). 
  • Ability to type 25-0 wpm, 10 key by touch. 
  • Must have ability to work independently and in a team environment. 
  • Strong problem solving skills, good understanding of basic accounting and accounts payable principles. 
  • Ability to communicate effectively in writing (Need to work on helpdesk mailbox). 
  • Should be able to maintain accuracy and production standards. 
  • Physical attendance is key to success and necessary to meet objectives.
  • Should be flexible to work any shift, including nights and especially weekends.
Education Requirement

B.Com / BBA preferred. 

Physical Requirements

Ability To:

  • Speak and sit for extended periods of time.
  • Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
  • Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
  • Carry or lift objects up to 10 lbs.
  • Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
  • Occasionally bend, reach, kneel, or twist for minimal periods of time.
     

iQor.com