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Call Center Agent-Memphis

Posting Date: Nov 24, 2020

Location: Memphis, TN, US

Company: iQor

Req ID: 22024 

Additional Work Locations:   

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started! 

Summary

You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity.  iQor is seeking full-time, year-round customer service oriented individuals to join our call center in Memphis, TN!  

Why iQor?  

When you join the iQor team, you’ll: 

  • Go through a comprehensive paid training program (7 weeks) 

  • Be an important part of a global family focused on customer service excellence 

  • Start off with a competitive hourly rate of $12/hr + $1 shift differential for specific shifts with opportunities to earn more money every single month through bonuses and incentives 

  • Receive full benefits (after 45 days of employment) including medical, dental, vision, 401(k), paid time off, holiday pay, and more 

We also offer: 

  • Tuition Reimbursement 

  • Free premium satellite TV package 

  • Career growth 

Responsibilities
  • Provide world-class customer service for our customers by answering questions & diffusing frustrations. 

  • Build trust with our customers & provide quality results. 

  • Use advanced technical knowledge to solve technical support for programming/equipment issues. 

  • Answer a wide array of questions and provide education on complex issues, & self-resolution. 

  • Our ideal agent is focused/organized. 

  • Loves technology/helping others. 

  • Quickly navigates multiple software programs/windows applications/search engines. 

  • Has top-notch listening skills to understand the issue and troubleshoot resolutions. 

  • Is self-motivated/disciplined with the ability to stay on task. 

  • Has the ability to up-sell to promote additional services/products that promote program loyalty. 

Requirements

You’re qualified if you have: 

  • Customer service-related experience. Call center or service-related industries (telecommunications, retail, food service, or similar) are great foundations to be successful with us! 

  • An aptitude for computers. Knowledge of Windows-based programs is a plus. 

  • A positive attitude and demonstrate strong communication skills including the use of appropriate grammar and tone. Great communication is the key to our business at all levels! 

  • The ability to work in a fast-paced environment and multi-task. 

  • Ability to multi-task and adapt to changing situations. We are problem solvers who rapidly respond to customers in a timely manner. 

  • Committed availability to a PAID training schedule where we give you the tools you need to be successful. Training is 6 weeks: Tuesday – Saturday 11:00 AM – 7:30 PM  

  • Flexibility to work all shifts as required by business needs including evenings, weekends, and holidays. Our hours of operation are currently 7AM to 12AM, Mon-Sat. Your full time work schedule post-training will be 3:30PM to 12AM Tuesday-Saturday. Hours of operations are subject to change. 

  • Ability to pass a pre-employment background check and drug screen. 

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

Ability To:

  • Speak and sit for extended periods of time.
  • Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
  • Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
  • Carry or lift objects up to 10 lbs.
  • Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
  • Occasionally bend, reach, kneel, or twist for minimal periods of time.
     

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.


Nearest Major Market: Memphis