Director Operations

Posting Date: Apr 10, 2019

Location: Iloilo, 06, PH

Company: iQor

Req ID: 10358 

Additional Work Locations:     

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Summary

Manages customers under operations vertical in a manner that reduces operating costs, increases revenues and ensures customer expectations are exceeded.

Responsibilities

  • Pursues additional business opportunities to expand the business and to increase customer satisfaction. Completes longrange planning to support overall goals of the Company.
  • Responsible for the discipline and morale of the programs under the vertical.
  • Supports the Company and the goals of the VP, Operations.
  • Coordinates with Company senior staff, peers and senior staff via email, phone, fax and in person.
  • Directly and indirectly leads business unit teams to meet exceed customer expectations and meet Company financial goals.
  • Creates and reviews forecasting of revenue and capital expenditures, in a manner which reduces operational costs, increases revenue, exceeds customer expectations, grows current business and obtains new business.
  • Effectively uses all company IT systems to complete tasks
  • Manages, Reviews and Reports on PandL expectations and actual results.
  • Works between customer and Company to ensure accurate and timely invoicing is completed and timely collection of accounts payables.
  • Leads daily, weekly, monthly and quarterly customer meetings and ensures customer first approach is taken.
  • Leads staff and management, ensuring all groups work together, trends are monitored and quality is kept to a high standard.
  • Ensures the good of the Company is kept in mind in all management decisions.
  • Leads team and customer in Lean though and principles to eliminate process waste and improve process quality
  • Provides familiarization and followup with Company senior staff, current customers and prospective customers with a view towards winning new business for the Company.
  • Reviews all pricing associated with current and prospective customers.
  • Performs other duties as assigned.

Requirements

  • 8 or more years work-related experience with a high volume electronic manufacturing-services company or call center company.
  • Extensive experience working directly with customer and developing the customer relationship.
  • Experience with personnel management and development.
  • Experience with financial analysis.
  • Strong technical background.

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to stand and walk or otherwise traverse in order to be accessible to the production floor for extended periods of time. The person in this position will be required to regularly exert at least 10 lbs. of force to push, pull or otherwise move objects and may be required to carry or lift objects up to 50 lbs. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; viewing a computer terminal; and/or visual inspection of products or machinery. The person in this position may need to occasionally sit, type, climb stairs, bend, reach, kneel, or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

iQor.com