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Manager Customer Solutions

Posting Date: Jan 7, 2021

Location: Clark, PH

Company: iQor

Req ID: 19883 

Additional Work Locations:     

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started! 

Summary
Ensures an environment to deliver superior customer service
Responsibilities
  • Directs and manages the daytoday work of the inhouse support team including scheduling, progress monitoring, and professional development.
  • Uses data and metrics to drive process evaluation and improvement to increase team efficiency.
  • Builds and executes customer engagement plans for target growth segments.
  • Coaches team and creating environment to deliver superior customer service.
  • Identifies upsell opportunities and works to convert customers to new tools and higher revenue packages.
  • Collaborates closely with the marketing team to institute effective and creative customer engagement and marketing opportunities.
  • Trains, mentors and grows team to create a culture of retention and revenue growth.
  • Fosters an environment that is reflective our Clients environment and expectations
  • Performs other duties as assigned.
Requirements
  • 3-5 years of in customer support
  • 1-2 years of direct supervision of a team
  • Proficient with Microsoft Excel, PowerPoint and web-based applications
  • Excellent written, verbal and interpersonal skills.
Education Requirement
Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business or related field preferred.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to stand and walk or otherwise traverse in order to be accessible to the production floor for extended periods of time. The person in this position will be required to regularly exert at least 10 lbs. of force to push, pull or otherwise move objects and may be required to carry or lift objects up to 50 lbs. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; viewing a computer terminal; and/or visual inspection of products or machinery. The person in this position may need to occasionally sit, type, climb stairs, bend, reach, kneel, or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

iQor.com