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Customer Service and Tech Support Agent

Posting Date: Nov 23, 2021

Location: Charlotte, NC, US

Company: iQor

Req ID: 26717 

Additional Work Locations:   

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started!

Summary

We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. You will be responsible for processing a high volume of orders through computer software. This position will communicate with the sales team if the information is missing to successfully process orders.  A successful candidate is proficient in computers, detail-oriented, offers data entry experience, a high energy level, and a positive demeanor.

This class will onboard on  December 13th  (Time TBD). The first-day training is on December 20th. Training Schedule are Monday to Friday, 9 am to 6 pm. After training candidates must have open availability. All candidates will be required to work a weekend day. Both training and production hours are completely virtual. However, If candidates are not able to finish onboarding and their i9's virtually then they need to come onsite for onboarding . This is a Bring Your Own Device position, candidates must have their own equipment to work. You also have the opportunity to earn monthly bonuses and quarterly raises based on performance. 

Responsibilities

  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls and communicate with energy and enthusiasm to customers.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients products and services.

Requirements

  • Must be able to demonstrate ability to be empathetic and compassionate.
  • Must have ability to work independently and in a team environment.
  • Experience in a production environment.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • Physical attendance is key to success and necessary to meet objectives.
  • You have the flexibility to work any shift, including nights and especially weekends.
  • Must be an hour away from Charlotte

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

  • Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects.
  • Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal.
  • Speak and sit for extended periods of time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.


Nearest Major Market: Charlotte