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Customer Care Representative

Posting Date: Sep 16, 2021

Location: Bethlehem, PA, US

Company: iQor

Req ID: 25521 

Additional Work Locations:   

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started!

Summary

 

We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

 

Responsibilities

  • Target Hire Date: September 27, 2021
  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Troubleshooting and solving issues with clients customers regarding home devices, and apps.
  • Answer technical support calls discussing the installation and usage of home devices.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

Requirements

  • Part time position, 25 hour weekly: Tuesday - Friday, 3:00pm-8:00pm and Saturday 2:00pm-7:00pm
  • Must attend onsite orientation.
  • Training will be completed virtually from home.
  • Candidate can use their own laptop or computer.
  • 2 years or more of customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.
  • Experience with Apple devices, and phone software applications is preferred.
  • Troubleshooting experience on devices or mobile apps is preferred.
  • Must have the ability to work independently and a in team environment.
  • Experience in a production environment.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • Physical attendance is key to success and necessary to meet objectives.

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

  • Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects.
  • Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal.
  • Speak and sit for extended periods of time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.


Nearest Major Market: Allentown