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Call Center Collections Representative

Posting Date: Jun 10, 2021

Location: Bethlehem, PA, US

Company: iQor

Req ID: 24098 

Additional Work Locations:   

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started!

Summary

We are searching for a polite, professional  Call Center Collections Representative to represent our clients professionally by providing remarkable service to their customers via phone.  The  Call Center  Representative will handle outbound collections calls to our client customers. 

WORK FROM HOME position after onsite training

 

Responsibilities

  • Hire Date: June 21, 2021
  • This is a Portfolio Management position.
  • Placing outbound calls contacting debtors to collect outstanding debt.
  • These are business-to-business 1st party calls and may involve taking payments or setting up payment plans.
  • Answering technical support inquires via incoming calls, chat or email.
  • Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
  • Performs other duties as assigned.

Requirements

  • Working hours are 8:30am to 5:00pm, Monday through Friday
  • Onsite training required for 1 week.
  • Previous Call Center experience required.  
  • 1+ years of Collection experience, preferably portfolio based collections, is preferred.
  • Ability to develop rapport and demonstrate a caring attitude.  
  • Excellent data entry and internet navigation skills required.
  • Clear, distinct oral and written communication skills required.
  • Must be detail oriented.  
  • Dynamic interpersonal and judgment skills required.
  • Must have a professional demeanor and dependable work ethic.  
  • Must be albe to work in a fast-paced environment and multi-task.

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

Ability To:

  • Speak and sit for extended periods of time.
  • Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
  • Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
  • Carry or lift objects up to 10 lbs.
  • Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
  • Occasionally bend, reach, kneel, or twist for minimal periods of time.
     

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.


Nearest Major Market: Allentown