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Call Center Collections Agent

Posting Date: Apr 27, 2021

Location: Bethlehem, PA, US

Company: iQor

Req ID: 23932 

Additional Work Locations:   

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started!

Summary

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone.  The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities

  • Hire Date: May 17, 2021
  • Answer inbound calls from  debtors regarding outstanding debt and greet customer with energy and enthusiasm.
  • Place outbound calls to collect on aged debt.
  • Handling business to business calls involving taking payments and setting up payment plans.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

Requirements

  • Requires working hours/days are Monday-Friday, 9:00am-5:30pm and required to work 2 Saturdays per month, 8:00am-4:30pm
  • This is an onsite position.
  • Previous Call Center experience and strong Customer Service experience preferred.
  • Collections experience preferred.
  • Data entry and typing skills required.
  • Must have ability to work independently and in a team environment.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • Physical attendance is key to success and necessary to meet objectives

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

Ability To:

  • Speak and sit for extended periods of time.
  • Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
  • Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
  • Carry or lift objects up to 10 lbs.
  • Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
  • Occasionally bend, reach, kneel, or twist for minimal periods of time.
     

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.


Nearest Major Market: Allentown