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Vice President Operations

Posting Date: Apr 8, 2021

Location: Barataria, TT

Company: iQor

Req ID: 23265 

Additional Work Locations:     

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started! 

Summary

Ensures operational excellence across each of iQor's facilities within their region.

Responsibilities

  • Provides optimum solutions and strategies through the effective management of people, systems, procedures and equipment.
  • Drives innovation and continuous improvement by harnessing new technologies in the areas of systems, equipment, and processes.
  • Provides exceptional support to external and internal customers, team members, and shareholders
  • Researches and advise iQor of trends in technology, upcoming market demands, supply chain availability, and future goals for Corporate.
  • Evaluates trends in your Region, and forecast the direction your team should take.
  • Drives continuous improvement through reporting, analysis and management.
  • Assesses the adequacy of data gathering methods.
  • Assures that procedures are efficient and work instructions are clear.
  • Assures that your groups tangible deliverables include useful tools, clearly presented, and professionally packaged for use by internal and external iQor customers.
  • Establishes new systems if or where possible.
  • Exchanges knowledge and documentation with iQor facilities worldwide to ensure information is shared throughout the iQor organization.
  • Offers new ideas and suggestions for improvement. Identifies and implements new practices and processes.
  • Demonstrates a commitment to customer service anticipates, meets, and exceeds expectations by solving problems quickly and effectively making customer issues a priority.
  • Performs other duties as assigned.

Requirements

  • 15 or more years of demonstrated BPO experience within the call center space. 
  • All qualified internal candidates, Director level and above, will be considered.

Education Requirement

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration, Engineering, Operations Management or related field preferred. Master's Degree preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to stand and walk or otherwise traverse in order to be accessible to the production floor for extended periods of time. The person in this position will be required to regularly exert at least 10 lbs. of force to push, pull or otherwise move objects and may be required to carry or lift objects up to 50 lbs. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; viewing a computer terminal; and/or visual inspection of products or machinery. The person in this position may need to occasionally sit, type, climb stairs, bend, reach, kneel, or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

iQor.com