Director Operations

Posting Date: Apr 15, 2021

Location: Barataria, TT

Company: iQor

Req ID: 23352 

Additional Work Locations:     

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started! 


Manages customers under operations vertical in a manner that reduces operating costs, increases revenues and ensures customer expectations are exceeded.


  • Pursues additional business opportunities to expand the business and increase customer satisfaction. Completes longrange financial and staff planning to support overall goals of the Company.
  • Responsible for morale and culture of the programs.
  • Supports the Company and the goals of the VP, Operations.
  • Coordinates with Company senior staff, peers and senior staff via email, phone, fax and in person.
  • Directly and indirectly leads business unit teams to meet and exceed customer expectations and Company financial goals.
  • Creates and reviews forecasting of revenue and capital expenditures, in a manner which reduces operational costs, increases revenue, exceeds customer expectations, grows current business and obtains new business.
  • Effectively uses all company IT systems to complete tasks
  • Manages, Reviews and Reports on PandL expectations and actual results.
  • Works between customer and Company to ensure accurate and timely invoicing is completed and timely collection of accounts payables.
  • Leads daily, weekly, monthly and quarterly customer meetings and ensures customer first approach is taken.
  • Leads staff and management, ensuring all groups work together, trends are monitored and the customer experience is kept at a high standard. 
  • Ensures the good of the Company is kept in mind in all management decisions.
  • Provides familiarization and followup with Company senior staff, current customers and prospective customers with a view towards winning new business for the Company.
  • Reviews all pricing associated with current and prospective customers.
  • Performs other duties as assigned.


  • 8 or more years work-related experience with a high volume customer services company or call center company.
  • Extensive experience working directly with customers and developing customer relationships.
  • Experience with personnel management and development.
  • Experience with financial analysis.
  • Strong technical background.

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to stand and walk or otherwise traverse in order to be accessible to the production floor for extended periods of time. The person in this position will be required to regularly exert at least 10 lbs. of force to push, pull or otherwise move objects and may be required to carry or lift objects up to 50 lbs. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; viewing a computer terminal; and/or visual inspection of products or machinery. The person in this position may need to occasionally sit, type, climb stairs, bend, reach, kneel, or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.