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Customer Service Rep - Seasonal

Posting Date: Feb 23, 2021

Location: Barataria, TT

Company: iQor

Req ID: 22806 

Additional Work Locations:     

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started! 

Summary

We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provde an accurate and efficient response. Please note that this position is Seasonal meaning on short term contract.                                                                                                                                                                                                                                                                                                                                                      

Responsibilities

  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls and communicate with energy and enthusiasm to customers.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients products and services.

Requirements

  • Minimum 6 months of Contact Center or other Customer Service experience
  • Excellent computer & web navigation skills
  • Accurate data input skills - must work with multiple systems to research, provide basic troubleshooting and resolve customer issues.
  • Accuracy and timeliness in entering and confirming information 
  • A recent police certificate of character receipt (six months)
     

Education Requirement

Minimum 3 CXC subjects including English A and 2 other subjects / CAPE or high school diploma or equivalent.

Physical Requirements

Ability to:

  • Speak and sit for extended periods of time.
  • Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
  • Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
  • Carry or lift objects up to 10 lbs.
  • Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
  • Occasionally bend, reach, kneel, or twist for minimal periods of time.
     

iQor.com