Loading...

Customer Service Representative

Posting Date: Sep 14, 2021

Location: Ada, US

Company: iQor

Req ID: 25425 

Additional Work Locations:   

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started!

Summary

We are seeking Work from Home, BYOD (Bring Your Own Device) positions. Requirements outlined below. Customer Service Representatives will assist our client’s customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. We offer paid training to experienced or entry level candidates who are willing to learn on the job, have excellent communication skills, and are highly reliable.

Responsibilities

  • Answer inbound calls and/or place outbound calls and greet customers with energy and enthusiasm.
  • Accurately document customer account in client systems
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Follow all required scripts, policies and procedures
  • Customer service oriented with customers and team members (empathetic, responsive, patient and conscientious)

Requirements

  • Candidate must be residing in one of the following states:  AL, AR, AZ, DE, FL, GA, ID, IN, KS, MD, MI, MS, MO, NC, NV, OH, OK, SC, TN, TX, UT, VA, WI, WV
  • Minimum 6 months of stable customer service experience (call center, food service, hospitality, or retail)
  • HS Diploma or GED/equivalent
  • Flexibility in working schedule (shifts vary by client and require at least one weekend day)
  • Computer literacy and typing skills of at least 25 WPM
  • Self-motivated and able to adapt and comprehend changes in business processes and procedures
  • Criminal record check and drug test (requirements vary by program)

Work at Home & Bring Your Own Device Requirements

  • Environment: Quiet, secure, and distraction free for the duration of working hours.
  • Landline Phone: Not required 
  • Internet: Wireless not permitted.
  • Internet Speeds: Minimum 10MBPS download/ 5 MBPS upload
  • Connection: Direct connection from modem to PC required (Ethernet Cord)
  • Computer Specs:  
    • Laptop or Desktop (Apple [Mac] or Chromebook is not permitted)
    • OS: Windows 10
    • CPU: Minimum Dual-core 1.5 GHz or Intel I class or AMD Phenom X2 class or better
    • RAM: 4 GB +
    • Hard Drive: 20 GB or more of available space
    • Ports on PC: Minimum of 1 USB and Ethernet Port
    • Wired or wireless mouse recommended

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

  • Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects.
  • Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal.
  • Speak and sit for extended periods of time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma